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They can then go on to fix the problem. Diego finds that this is a great example of balancing qualitative and quantitative data. Too many data points, and not being clear about what you are measuring, can create confusion. And too few, like just measuring NPS, is hard to make actionable. 

They can then go on to fix the problem. Diego finds that this is a great example of balancing qualitative and quantitative data. Too many data points, and not being clear about what you are measuring, can create confusion. And too few, like just measuring NPS, is hard to make actionable.


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Julie believes that the individual contributor (IC) track should be full of possibilities for leadership, even though the roles aren’t always structured to enable that. In her mind, that’s the difference between a manager and a leader.

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